Refund policy

At SmartSamaan, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help with a simple and transparent return and refund process.

Return Eligibility

To be eligible for a return, the item must:

  • Be unused and in its original condition

  • Be returned with original packaging, tags, and accessories

  • Include proof of purchase or order confirmation

  • Be requested within [7 DAYS] of delivery

Items that are damaged due to misuse, improper handling, or normal wear and tear may not qualify for returns.

Non-Returnable Items

Certain products are non-returnable for hygiene, safety, or operational reasons. These may include:

  • Personal care items

  • Used products

  • Customized or personalized items

  • Clearance or final sale products

Please check the product description carefully before purchasing.

Return Process

To initiate a return, please contact us at [www.smartsamaan.in] with your order number and reason for return. Once your request is reviewed and approved, we will provide return instructions.

Please do not send products back without prior approval, as unauthorized returns may not be accepted.

Refunds

After we receive and inspect the returned item, we will notify you regarding the approval status of your refund. If approved, the refund will be processed to your original payment method within [5-10 DAYS].

Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Exchanges

We offer exchanges for defective, damaged, or incorrect items, subject to product availability. If you would like an exchange, please contact us at [www.smartsamaan.in] within [5-10 DAYS] of receiving your order.

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within [5-10 DAYS] of delivery with clear photos or videos of the issue. We will review the case and arrange a replacement, exchange, or refund where applicable.

Return Shipping Costs

  • If the return is due to a damaged, defective, or incorrect product, we will cover the return shipping costs.

  • For all other returns, customers may be responsible for return shipping charges unless stated otherwise.

For any questions regarding returns or refunds, feel free to contact us at [www.smartsamaan.in]. We are always happy to assist you.